tenx365 Privacy Policy

1 Introduction and Scope

Welcome to the tenx365 platform. This privacy policy ("Policy") applies to tenx365 and all members who use its services. Whether you browse our website, create an account, or use any service — this policy applies in every case.

The purpose of this policy is to clearly inform you what information tenx365 collects, how that information is stored and processed, and how you can maintain control over your information. By starting to use our services, you agree to the terms of this policy.

tenx365 is an online gaming and betting platform for users in Bangladesh. We treat the privacy of your information with the highest importance and do not disclose it to third parties without authorisation.

2 What Information We Collect

tenx365 collects your information in several different ways. This information is either provided directly by you or collected automatically through your use of the service.

2.1 Information You Provide Directly

Name, date of birth, and national identity card details (for age verification — to comply with the 21+ age requirement)
Email address and mobile number
Bangladeshi mobile wallet account details (bKash, Nagad, Rocket, Upay) and bank account details — only to process transactions
Information provided during account registration and login
Information you provide when contacting our support team

2.2 Automatically Collected Information

IP address and device identifier information
Browser type, operating system, and device model
Browsing history on the website and gaming activity
Transaction history, deposit and withdrawal records
Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from third-party verification services for the purpose of identity verification or fraud prevention. This information is used only for account security.

3 Purpose of Using Information

tenx365 uses collected information for the following legitimate purposes:

Account Management: Creating, verifying, and keeping your account secure, and ensuring a safe login process.
Processing Transactions: Processing deposit and withdrawal requests; maintaining the rules regarding the minimum deposit of ৳300 and minimum withdrawal of ৳500.
Customer Support: Answering your questions through 24/7 live chat and email support.
Security and Fraud Prevention: Detecting and preventing unusual activity on accounts.
Ensuring Responsible Gaming: Analysing the necessary information to comply with our responsible gaming policy.
Meeting Legal Obligations: Retaining information necessary to comply with applicable laws and regulations.
Service Improvement: Using analytical information to further improve your experience.

tenx365 never sells or trades your personal information to third parties.

4 Information Storage and Security

tenx365 applies industry-standard security measures to keep your information safe. All data transfers are secured using SSL encryption technology. Information stored on our servers and databases is kept in an encrypted state.

4.1 Retention Period

We retain the necessary information for as long as your account is active. After an account is closed, certain information may need to be retained for a specified period to meet legal obligations.

4.2 Technical Security Measures

256-bit SSL encryption on all communications
Firewall and intrusion detection system
Regular security audits and vulnerability testing
Restricted staff access — only authorised staff may access the relevant information
Two-factor authentication via OTP verification

4.3 Steps in the Event of a Data Breach

If for any reason a problem arises with the security of your information, tenx365 will notify you in a timely manner and take swift action to minimise harm.

5 Information Sharing Policy

tenx365 may share your information with third parties in the following limited circumstances:

5.1 Payment Processing Providers

The necessary information is exchanged with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used only to verify transactions.

5.2 Game Software Providers

Technical information necessary for game operations may be shared with our game studio partners including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. This information does not include your personal identity.

5.3 Legal Obligations

Information may be provided in compliance with applicable law in the case of a court order or a legitimate request from a government authority.

5.4 In the Event of a Business Transfer

In the event of a business merger or acquisition, your information may be transferred to the new entity. In such a case we will notify you in advance.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the tenx365 website. These help improve your browsing experience and ensure the platform functions properly.

6.1 Types of Cookies

Essential Cookies: Without these, the basic functionality of the website is not possible. They are used for login sessions, security verification, and saving preferences.
Functional Cookies: These remember your preferred language, region, and interface settings.
Analytical Cookies: These collect usage statistics for the website to help improve the service.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling certain essential cookies may limit the functionality of the website.

7 Your Rights

Every member registered with tenx365 has the following rights over their personal information:

7.1 Right to Access Information

You may request from us at any time to know what information we hold about you. We will provide you with that information within a reasonable time.

7.2 Right to Correct Information

If the information we hold about you is incorrect or incomplete, you may request a correction. This correction can be made through your account settings or through our support team.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your information. However, due to legal obligations, some information may need to be retained for a specified period.

7.4 Right to Object to Processing

You may object to the use of your information for specific purposes. For marketing communications, you may unsubscribe at any time.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team. Our 24/7 live chat service is available in both Bangla and English.

8 Protection of Minors

tenx365 is a platform strictly for adults. Creating an account or using the service is completely prohibited for anyone under 21 years of age. We verify age at registration and any account found to belong to a minor is closed immediately.

We do not knowingly collect any personal information from anyone under 21 years of age. If we learn that information from a minor has been collected, we will delete it immediately and cancel the associated account.

Detailed information about the age verification process and account eligibility is available in our Terms and Conditions.

9 International Data Transfers

Because tenx365 works with international game software providers, technical information may in some cases be transferred outside Bangladesh. For such transfers we ensure that:

Only the minimum information necessary for operating the service is transferred.
The receiving party maintains adequate security measures.
Information relating to your personal identity is not transferred without authorisation.

10 Policy Changes and Updates

tenx365 reserves the right to change or update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

A notification will be sent to your registered email.
A notice of the update will be shown when you log in to the platform.
The date of the change will be clearly stated on the website.

Continued use of the service after a change will be taken as your acceptance of the updated policy. You are therefore advised to visit this page regularly.

11 Responsible Gaming and Data Protection

tenx365 believes that data privacy plays an important role in creating a safe gaming environment. We analyse your gaming patterns to identify unusual behaviour that may indicate harmful gaming habits.

On our responsible gaming policy page you can learn how to set your own limits and stay safe. We use information about your gaming behaviour only for your protection — never for marketing.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Live Chat: Available 24/7 on the website
Email: [email protected]

Our privacy team generally responds to your request within business days. For urgent matters, contact us directly via live chat.

To learn more about our services, you can read our About Us page, which provides information about how tenx365 operates and its values.