tenx365 FAQ — Bonus, Payment and Betting

Bonuses have a limited validity period. If the wagering requirement is not met within the specified time after claiming, the bonus is cancelled automatically. To find the exact expiry, log in to your account and check the bonus section, or ask the tenx365 live chat support team. Once a bonus expires, it can no longer be used even if it still shows in your balance.

Slot games generally count 100% towards the wagering requirement. Live casino, card games and sports bets may count at a lower rate or may be excluded altogether. Playing slot games is the fastest way to complete wagering. For the contribution rate of specific games, read the tenx365 terms and conditions.

Yes, tenx365 allows you to cancel an active bonus. Keep in mind that if you cancel a bonus, any winnings earned from that bonus will also be forfeited. You can forfeit the bonus directly from your account or request it via live chat support.

On a ৳40,200 deposit, the 100% bonus is capped at ৳20,000, giving a total balance of ৳60,200. To withdraw the bonus you must wager ৳20,000 × 20 = ৳4,00,000. Depositing more than ৳20,000 will not increase the bonus beyond ৳20,000, so it is worth planning your deposit accordingly.

tenx365 has 5 VIP levels: Bronze, Silver, Gold, Platinum and Diamond. Each level offers a cashback percentage on weekly net losses — up to 0.2% at Bronze and up to 1.2% at Diamond. Example: a Gold member with a weekly net loss of ৳20,000 receives ৳140 cashback at a rate of 0.7%. For full details, see the tenx365 VIP page.

The minimum withdrawal at tenx365 is ৳500. This applies to all methods — bKash, Nagad, Rocket or Upay — as well as bank transfers. As long as you have sufficient balance and have met the wagering requirements, you can withdraw at any time.

Yes, tenx365 processes withdrawals 24 hours a day, 7 days a week. Requests made at night, on Fridays or on public holidays are typically completed within 5 to 30 minutes. If there is an unusual delay, contact live chat support.

To withdraw winnings earned from a bonus, you must first complete the required wagering. For the 100% welcome bonus, you need to finish betting 20 times the bonus amount. After that, any amount remaining in your balance — whether original funds or bonus winnings — can be withdrawn normally.

For security, tenx365 only allows withdrawals to a mobile wallet or bank account registered in the player's own name. Sending funds to a third-party number is not possible. The mobile number and name used to register your account must match the bKash or Nagad account you withdraw to.

A pending withdrawal request is usually processed within 5–30 minutes. If more time has passed, check whether any verification is outstanding on your account. If the issue persists, contact tenx365 live chat or email support with your request number — support is available 24/7.

No. Under tenx365 rules, each player may operate only one account. Creating multiple accounts using the same device, mobile number or payment details risks having all accounts cancelled and balances confiscated. Enjoy all benefits through a single account.

A username must generally consist of English letters and numbers. Make your password strong — use at least 8 characters combining uppercase letters, lowercase letters, numbers and special characters. Avoid using your date of birth or simple words as a password.

A few common reasons for login problems are: an incorrect password, Caps Lock being on, an outdated browser cache, or occasional access restrictions from a specific IP. Refresh the browser, clear the cache or try a different browser. If the problem continues, reset your password.

On the tenx365 login page, click the "Forgot your password?" option. An OTP or reset link will be sent to your registered mobile number or email. Use it to set a new password. The process usually takes a few minutes. If you have trouble, contact the support team.

Changing personal details requires assistance from the support team directly. Corrections to your name, date of birth or identity information may require identity verification documents. If you change your mobile number, remember to update it in your payment method as well — withdrawals are sent to the registered number.

All casino and betting activities at tenx365 are for players aged 21 and above only. Age is verified at registration. Minors may not use any betting or casino service. Please play responsibly — visit the responsible gaming page to learn more.

Decimal odds are straightforward: multiply your stake by the odds to get your total return. For example, if Team A's odds are 3.00, a winning ৳500 bet returns ৳1,500 in total (৳1,000 profit + ৳500 stake). Odds of 1.50 indicate a favourite — a winning ৳500 bet returns ৳750 (৳250 profit). The lower the odds, the bigger the favourite.

In a multi-bet, you combine the outcomes of several matches in one bet. The odds of all your selections are multiplied together to give the combined odds. Example: 3 selections at odds of 1.40, 1.60 and 1.80 give combined odds of 1.40 × 1.60 × 1.80 = 4.03. A ৳100 bet returns ৳403 if all win, but if any single selection loses, the entire ৳100 is lost.

If a match is left incomplete due to rain or another reason and no official result is declared, the bet is generally cancelled or marked as "void" and the stake is refunded. In a multi-bet, the voided selection is removed and the remaining selections stay active. The specific rules are set out in the tenx365 betting terms and conditions.

Yes, tenx365 offers live in-play betting. Odds change in real time as the match progresses. A wicket or a rising run rate can shift the odds instantly. Confirm the odds before placing your bet — there may be a slight delay in accepting some bets, which is normal.

Yes. tenx365 offers betting on BPL, the T20 World Cup, ODI and Test series, covering both home and international matches of the Bangladesh Tigers. Markets include match winner, top batter, total runs and more. Read the full cricket betting guide on our cricket betting page.

T20 and ODI matches cannot end in a draw — one side must win, or the match goes to a Super Over. So only two selections are available in these formats: Team A wins or Team B wins. Example: Team A at 1.80, Team B at 2.00 — a ৳500 bet on Team B returns ৳1,000 if Team B wins, and you lose ৳500 if Team A wins.